• WHEN WILL YOU SEND THE ITEMS I HAVE PURCHASED?
All the ensembles you see on the web site will be custom made for you as per your measurements. Each and every product is specially curated for you and painstakingly hand crafted. Generally we require a lead time of 3-8 weeks for making the ensemble for you. You will be able to see the lead time needed for each ensemble on the product details page.
In case you require your orders on priority, please get in touch with us through whatsapp on +91 95827 52000 or mails us at email@example.com and we shall get back to you on the same.
The garments which are on discount/sale may be ready to ship and that too shall be mentioned on the garment details page.
• WHEN WILL I RECEIVE THE ITEMS AFTER DISPATCH?
For National shipping the items should reach between 3-4 days and for International shipping it might be 1-2 weeks.
• I HAVE JUST PURCHASED AN ENSEMBLE BUT NEED SOME CUSTOMISATION. IS IT POSSIBLE?
Yes, Of Course! We would love to make on line shopping a personal shopping experience for you. Our stylists and designers will be able to guide you about the possibilities. Generally, customisations are possible in terms of colors, addition of sleeves etc.
For more information and guidance please get in touch with us through whatsapp on +91 95827 52000 or mails us at firstname.lastname@example.org
• MY SIZE IS “XL” OR “XS”. WILL YOU BE ABLE TO MAKE THE ENSEMBLE TO MY SIZE?
Yes! But for plus sizes of “XL” and above and very small sizes “XS” or below we will have to re-design and remake the pattern for the garment and thus we may charge up to10% extra on the retail price.
• I LIKE A PIECE ON THE WEBSITE BUT NEED SOME CUSTOMISATION. WILL I BE CHARGED MORE?
Our design team will be able to guide you if you need to pay extra for the customisation requested. For minor changes and color changes, in all probability you will not have to pay extra charges but for major changes (like increasing embroidery etc) you might be required to pay additional charges and the same shall be conveyed to you by our design team.
• HOW DO I PLACE THE CUSTOMISATION REQUEST?
If you have finalised a particular garment but need customisations, please contact our design team through whatsapp on +91 95827 52000 or mails us at email@example.com before making payment on the website. Once both of us are clear about the customisations required and the extra costs involved, the payment can be made on the website and order placed.
• WHAT SIZE AM I?
For your convenience we have given a standard size chart on the product page. However, we understand, that your measurements may not follow the standard size chart. Thus every-time you place an order our design team will get in touch with you and will ask you to send your measurements. We shall also forward a video which will give clear instructions on how to take the measurements for the product you have purchased.
Note: For plus sizes of “XL” and above and very small sizes “XS” or below we will have to redesign and remake the pattern for the garment and thus we shall be charging up to 10% extra on the retail price.
• HOW DO I MAKE THE PAYMENT?
Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers and cash payments. Please contact our team through whatsapp on +91 95827 52000 or mails us at firstname.lastname@example.org in case you wish to make payments through net-banking or cash.
• WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?
If you need to make any changes after placing an order please get in touch as soon as possible with our design team team through whatsapp on +91 95827 52000 or mails us at email@example.com
We shall let you know if the changes you have requested can be made or not.
As each ordered piece is custom made according to you measurements we are constrained to have a strict NO RETURN/NO REFUND/ NO EXCHANGE policy.
• WHAT ARE THE SHIPPING CHARGES?
The shipping charges for all shipping within India is free and will be borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be displayed on the checkout page.
• WILL I RECEIVE THE EXACT PRODUCT AS SHOWN ON THE WEBSITE?
The products you see on the web site are professionally shot under standard light conditions and edited so that the image is closest to actual product. But, as you must appreciate, Dolly J ensembles are handcrafted and custom made for you. And therefore no two products can ever be an exact replica of each other.
Due to the intricate nature of hand embroideries, weaves, dyes and prints there can be slight variations in the garments you see on the web page and the actual piece you receive.
• WHAT ARE YOUR DELIVERY OPTIONS?
All products shall be shipped at the address you provide at the checkout. In case you would like to collect the products personally, you can let us know and we can have your order sent to our Flagship Store at Mehrauli Delhi, or Kala Ghoda in Mumbai.
• IF I ORDER MULTIPLE PRODUCTS, WILL YOU SEND ALL OF THEM AT THE SAME TIME?
If you order multiple products with different dispatch dates, all the products will be shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier, please contact through whatsapp on +91 95827 52000 or mails us at firstname.lastname@example.org
• CAN I TRACK MY ORDER?
You will be notified as soon as your order is shipped. If you wish to track your order, please get in touch with us through whatsapp on+91 95827 52000 or mails us at email@example.com and we will provide you with the courier tracking number.
• HOW DO I GET MY PRODUCT ALTERED?
Custom made couture products require at least 2 trials to give you the perfect fit. However we realize that you are ordering on-line and trials may not be possible and therefore we take utmost care that the products are made to measure and will not require alterations or at best minimal alterations. We generally keep 2-4” of margins for all our custom made products in case simple alterations are required and you wish to get it done at your end.
In case you wish that the products are altered by us, you will have to pay the shipping charges for sending the product back to us.
For alterations please get in touch with us through whatsapp on+91 95827 52000 or mails us at firstname.lastname@example.org
For outfits purchased on sale/discount, we charge additionally for any alteration required. The charges will vary depending on the alteration but minimum alteration charges are Rs. 4000/-
• HOW DO I SEND THE ORDER FOR ALTERATIONS?
If any alterations are required, please send us the product by courier to our factory in Noida. Alternatively they can be dropped off at our flagship stores in Delhi or Mumbai. Please note, that we do not pick-up any alterations and the cost for delivering the product to us is to be taken care by you.
• I SHOPPED YOUR LABEL FROM A MULTI-DESIGNER STORE. CAN YOU ALTER THE PRODUCT FOR ME?
For all products shopped from a Multi-designer store, please contact the same multi-designer store for alterations.
• ARE THERE ANY ADDITIONAL CHARGES I MIGHT BE REQUIRED TO PAY?
Please note that some additional charges may be applicable on all orders that needs to be customized. Further, For plus sizes of “XL” and above and very small sizes “XS” or below we will have to redesign and remake the pattern for the garment and thus we shall be charging up to 10% extra on the retail price.
Any product purchased on sale/discount will also incur extra charges if any alterations are required.
The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
• I DON'T LIKE MY PRODUCT. HOW DO I REFUND IT?
Each and every product is specially handcrafted and curated for you after considering all your requests. We are therefore constrained to have a NO REFUND/NO CANCELLATION/NO EXCHANGE policy.
• I CANNOT DECIDE WHAT TO BUY AND NEED HELP. HOW CAN YOU HELP?
On-line shopping need not be an impersonal experience. Our stylists and design team are always there to help you choose and suggest options according to your taste, occasion and budget. In case you require any assistance in deciding the outfit or placing an order, please get in touch with us through whatsapp on+91 95827 52000 or mails us at email@example.com